Delivery

At Mabel Maybanks we hand make all our creams in small batches. As soon as you order a product, you will receive an email from us confirming your order and advising you when we will be dispatching your parcel. We will aim to make up your creams the same day but please understand if we have to take a couple of days on your particular order.
We use The Royal Mail first class Recorded delivery for our parcels. The Royal Mail can take between 1 and 3 days to complete the delivery. Your parcel will need to be signed for as our proof of delivery. If you chose the Express Delivery option the parcel will be delivered the next working day after we have advised dispatch. Delivery is again by the Royal Mail; and is promised before 1 pm. Again this needs to be signed for as proof of delivery.

If you have any special delivery requirements or are living outside of the UK please email us separately so that we can quote you a delivery cost.

Returns

How do I return my goods?

We hope that you will be pleased with your Mabel Maybanks order but if you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within fourteen days of your receipt of the order as long as you have not used the product.

To return you Mabel Maybanks product to us please firstly email us at  
with your name and order details, stating the reason for the return and whether you would like a replacement product or a full refund of your order.

Please then return the goods to us securely wrapped in their original packaging and with your name and address clearly marked on a piece of paper inside. Please return your goods by recorded delivery and retain your recorded delivery receipt as proof of postage.

Return Address is:

Mabel Maybanks Returns, Oakhurst, Meres Lane, Five Ashes, Mayfield, East Sussex, TN20 6JT .

On receipt we will email you with the timing for either the replacement product or the refund. The refund will be in the form of a cheque payable to the name on the original order.

We regret that we cannot refund the original delivery or return delivery costs. I am sure that you will understand that our prices are kept as low as possible which does not allow us to refund delivery costs.

Cancellation Right

In accordance with the EU Distance Selling Directive, see hmso.gov.uk website, you are entitled to cancel your order at anytime within 7 days of receiving your products. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, please email us a notice of cancellation to

and return the goods to us unopened and in their original packaging as detailed in the Returns section. Your statutory rights are not affected.

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Natural Skincare Products